The Senior HIMS Specialist supports the processing and management of medical information requests and health information services within Mayo Clinic.
This role is responsible for comprehensive handling of incoming requests for medical information, including walk-in customer service, mail processing, authorization verification, historical record requests, and correspondence preparation. The position also performs quality assurance monitoring of HIMS Specialist work, reports findings to the HIMS Supervisor, assists with ad-hoc projects, and helps train new, contract, and student staff.
The role supports patient safety and quality care by maintaining accurate health information, ensuring EHR integrity, coordinating documentation across paper and electronic records, and supporting compliance with privacy, confidentiality, and regulatory requirements. The position works independently and collaboratively across the enterprise while providing courteous and professional service to patients, care providers, attorneys, insurance companies, government auditors, and others.
This is a hybrid position that is primarily remote, with occasional on-site requirements based on business needs. Candidates must live within 100 miles of a Mayo Clinic campus.
Qualifications
- Associate's degree in Health Information Technology
- HIT program students in their final semester may be considered, with successful completion required within 6 months of employment
- Understanding of Joint Commission standards, state regulations, and CMS requirements
- Knowledge of medical records format and content
- Ability to work in a fast-paced, production-focused environment with frequent change
- Excellent customer service and professional communication skills, both verbal and written
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Intermediate typing, keyboarding, and computer skills
- Knowledge of government regulatory and legal healthcare requirements related to patient privacy and organizational protection
- Medical terminology knowledge
- Basic project management skills
- RHIT or RHIA certification required
Benefits Highlights
- Medical coverage with multiple plan options
- Dental coverage through Delta Dental or reimbursement account for flexible coverage
- Vision coverage with a national network
- Pre-tax savings accounts, including HSA and FSAs for eligible expenses
- Competitive retirement package
- Education and advancement opportunities
- Comprehensive benefit plans for employees and families
Location
Jacksonville, Florida, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
Yes
Posted
3 weeks ago