Works under the supervision of the Medical Records Manager to process confidential patient medical record requests from authorized parties in a secure, accurate, and timely manner in compliance with Shelby County policies and applicable federal and state laws, including HIPAA.
Performs health information management functions, including retrieving, maintaining, and processing medical records. Reviews and verifies the validity and completeness of authorizations and requests from patients, providers, insurers, and legal entities. Scans, indexes, and maintains medical records, conducts documentation compliance audits, and escalates system or process issues as needed. Provides HIPAA training, professional customer service, and support for medical records and HIM-related inquiries.
Qualifications
- Two years of experience in health information management
- Associate degree in public health, health administration, health information management, or a closely related field; or equivalent combination of education and experience
- Current AHIMA certification required
- Notary Public designation, or ability to obtain within six months of employment
- RHIT credential preferred
- Proof of education, training, and/or experience required
Required Skills
- Knowledge of medical records and HIPAA
- Knowledge of administrative and clerical procedures
- Ability to communicate effectively with diverse populations, including individuals with limited English proficiency
- Ability to prepare reports, present information, and respond to sensitive inquiries
- Ability to maintain confidentiality and comply with policies and regulations
- Strong analytical, critical thinking, and problem-solving skills
- Proficiency with EHR platforms
- Proficiency with Microsoft Word, Excel, and other county software applications
- Ability to type 25 words per minute
- Ability to work at multiple locations as required
- Must maintain all required licenses, certifications, and training credentials throughout employment
Location
Memphis, Tennessee, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
4 weeks ago