Under general supervision and following established practices, policies, and guidelines, this role provides commercial collections support to Patient Financial Services. Responsibilities include reviewing and resubmitting claims to third-party payors, performing account follow-up activities, and updating account information.
The position requires advanced knowledge in specialized revenue cycle functions and a strong understanding of billing and collections practices. Incumbents work independently, use strong customer service and problem-solving skills, and are able to understand, interpret, and explain payor contracts and Cedars-Sinai billing and collections policies and practices.
This role may be cross-trained in other revenue cycle functions and provide backup coverage.
Key responsibilities
- Participate in department meetings and provide feedback on process improvements.
- Follow written and verbal instructions to achieve desired results.
- Maintain documentation standards and use activity codes correctly.
- Enter data accurately and maintain acceptable speed and quality.
- Monitor assigned work queues and resolve accounts in a timely manner.
- Escalate issues or problems to a supervisor when needed.
- Process incoming correspondence accurately and on time.
- Ensure account information is complete and accurate.
- Adhere to payment timeline protocols.
- Assist team members with account resolution when needed.
- Use Cedars-Sinai patient accounting systems and department-specific systems effectively.
Required qualifications
- High school diploma or GED.
- At least 2 years of hospital or professional billing and/or collections experience; 4 or more years preferred.
- Ability to read, write, understand, and speak English effectively.
- Basic computer and navigation skills.
- Keyboard and data entry proficiency.
- Ability to perform basic business math.
- Good verbal and written communication skills.
- Ability to manage multiple tasks in a fast-paced, high-volume environment.
- Ability to prioritize and organize work accurately and efficiently.
- Professional and courteous demeanor.
Preferred experience
- Experience with Medicare, Medi-Cal, and other commercial payors.
- Experience with MS Office, Web/Vs, Emdeon, and CS-Link.
- Working knowledge of regulatory requirements and Cedars-Sinai policies and procedures.
- Basic understanding of HIPAA and privacy guidelines.
Benefits
- Health care coverage
- Health and dental insurance
- Paid time off
- Vacation
- 403(b) retirement plan
- Inclusive and diverse work environment
Location
Los Angeles, California, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
1 week ago