Responsible for billing, collections, research, correspondence, payment and adjustment posting, charge entry, prior authorization, and related duties to help ensure timely reimbursement to the medical provider.
Performs follow-up on insurance and patient accounts, submits appeal letters, works denial and claim edit queues, researches underpayments and recoupments, and contacts insurers and patients regarding billing issues.
Handles patient balance follow-up, collection calls, payment plans, statement reviews, credit card processing, refunds, and correspondence processing in the central business office.
Processes EFT/ERA, lockbox, mail, POS, and phone payments, creates payment batches, scans correspondence, posts payments and denials, and performs daily batch reconciliation.
Maintains accurate accounts, supports clinics as needed, participates in department meetings and training, and provides customer service to patients, coworkers, vendors, and management.
Education
- High school diploma or GED required
Experience
- 2 years of healthcare billing and collections experience in a medical practice or healthcare organization required
- 5 years of healthcare-related medical professional billing and collections experience preferred
Skills and Qualifications
- Ability to research and resolve account issues independently
- Knowledge of billing requirements, payer expectations, and regulatory billing standards
- Experience with claims, denials, collections, payment posting, and reconciliation
- Strong customer service, communication, and multitasking skills
Location
Phoenix, Arizona, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
3 weeks ago