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Patient Account Representative

Ridgeview

Responsible for the submission, reconciliation, and collection of accounts receivable for Ridgeview Medical Center. The role involves reporting and submitting claims to third-party payers, resolving billing issues and account balances, and supporting key revenue cycle functions including payment posting, collections, accounts receivable management, and remittance reconciliation.

Job Functions

  • Review clearinghouse transactions and work claim rejections, making corrections and submitting corrected claims as needed.
  • Review aged accounts receivable and monitor outstanding insurance claims.
  • Ensure payments are posted accurately and timely to patient accounts.
  • Respond to insurance and billing inquiries and follow up with appropriate internal resources when needed.
  • Complete remittance reconciliation.
  • Assist external customers and direct them to proper resources for questions.
  • Provide professional and courteous customer service to internal and external customers.
  • Maintain knowledge of insurance company policies and billing guidelines.
  • Perform other duties as assigned.
Requirements & Qualifications

Minimum Education and Work Experience

  • High school diploma or equivalent.
  • 1 year of professional medical billing experience, or demonstrated performance history showing strong problem-solving skills, attention to detail, and initiative.

Knowledge, Skills, and Abilities

  • Demonstrated skills in claim submission.
  • Analytical skills.
  • Ability to communicate effectively in English, both written and verbal.
  • Ability to respond appropriately to unpredictable situations and diverse patient populations.
  • Ability to work independently and as part of a team.
  • Strong critical thinking and problem-solving skills.
  • Knowledge of basic computer functions and Microsoft Office applications.
  • Ability to multitask.
  • Ability to serve patients in a friendly and efficient manner.
  • Ability to perform basic math functions.
  • Ability to meet and maintain necessary background checks.

Preferred Qualifications

  • Familiarity with medical terminology.
Benefits & Perks

Ridgeview offers comprehensive and market-competitive benefits for employees and their families.

Location

Minneapolis, Minnesota, US

Employment Type

Full-time

Experience Level

Entry Level

Remote work allowed

No

Posted

2 weeks ago

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