Under the direction of the Patient Financial Services Manager, the Patient Account Representative III is responsible for the accurate and timely billing, follow-up, and collection of ambulatory patient accounts.
This role ensures accounts are processed in accordance with standard and NorthBay-specific billing practices, as well as all applicable regulatory requirements. The position supports multiple services and specialties within NorthBay Ambulatory practices and plays a key role in achieving optimal reimbursement outcomes while maintaining compliance with healthcare billing standards.
Education
- High school diploma or equivalent.
Experience
- Minimum 5 years of experience in professional billing.
- In-depth knowledge of CPT, ICD, and HCPCS coding.
- Understanding of payer contracts, payment structures, and federal/state regulations.
- Proficiency with compliance and collection laws.
Skills
- Excellent oral and written communication skills.
- Proficiency in PC applications, EMR/EHR, and billing systems.
- Strong analytical skills and attention to detail.
- Effective time management and ability to prioritize multiple tasks.
- Strong customer service and conflict resolution skills.
- Ability to work collaboratively and maintain professionalism in all interactions.
Certification
- Must complete HFMA Certified Revenue Cycle Representative (CRCR) training within the first 9 months of employment.
NorthBay Health offers a comprehensive benefits package based on eligibility requirements, which may include:
- Medical, dental, and vision insurance
- Life, disability, and long-term care coverage
- Paid time off, including vacation, sick leave, holidays, and bereavement
- 403(b) retirement plan with employer match
- Education reimbursement for eligible roles
- Professional development and training programs
- Employee Assistance Program
- Wellness programs and recognition programs
- Shift differentials
- Market-based compensation review and increases subject to approval and organizational performance
Location
California, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
1 month ago