Patient Account Representative

Friends Hospital is a private psychiatric hospital in Philadelphia, Pennsylvania, offering a continuum of behavioral health care including inpatient units and residential rehabilitation services.

The Patient Account Representative is responsible for billing and collections of HIPAA-compliant claims to insurance companies, follow-up on patient accounts, secondary billing, refunds, allowances, bad debt recommendations, write-offs, and self-pay referrals. The role also includes benefits verification, spreadsheet work, patient communication when financial counseling is needed, and occasional travel for training.