About Blackbird Health
Blackbird Health is a clinician-founded, owned, and operated pediatric mental health organization providing virtual and in-person services across Pennsylvania, Virginia, New Jersey, and Maryland. The company focuses on a whole-child approach that addresses the interaction of brain, body, and behavior to support children and families with compassionate, collaborative care.
Position summary
The Billing Specialist will join the Revenue Cycle Management team and report to the Senior Manager of RCM. This role manages insurance accounts receivable, serves as a point of contact for patients and families with billing and insurance questions, resolves denied claims, handles payment posting and refunds, verifies patient eligibility, and works with clinicians and internal teams to ensure a smooth billing experience.
Key responsibilities
- Resolve insurance claim denials and work with payers and third parties to secure accurate reimbursement.
- Investigate denials through insurance portals and resubmit claims or prepare appeals when needed.
- Communicate with patients and families by phone, email, and engagement platforms regarding insurance updates, payment plans, and billing questions.
- Process credit card payments and manage insurance and patient refunds.
- Ensure patient responsibility is accurately reflected on invoices.
- Collaborate with clinicians and internal teams to resolve billing and insurance-related issues.
Qualifications
- 2–4 years of healthcare billing experience working with insurance companies and EHR/PM systems such as AthenaHealth, Epic, or eClinicalWorks.
- 1–3 years of experience in a customer service setting.
- Strong knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology.
- Demonstrated ability to maintain strict HIPAA compliance and patient confidentiality.
Preferred experience
- Prior billing experience in a behavioral health or pediatric healthcare setting.
Core strengths
- Strong communication and customer service skills.
- Collaborative, resourceful, and proactive approach.
- Ability to adapt in a dynamic, growing organization.
- High integrity and discretion with sensitive information.
Benefits and perks
- Medical, dental, and vision coverage available on day 1.
- 401(k) with company match.
- Employer-paid life insurance coverage.
- Generous paid time off (PTO).
- Administrative support and opportunities for long-term career growth.
- Supportive, collaborative work culture.
Location
Phoenix, Arizona, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
No
Posted
3 weeks ago