The Patient Account Representative is responsible for managing claims from initial billing through resolution of zero insurance responsibility. This role submits electronic and paper claims, follows up with payors when reimbursement is delayed, and resolves accounts with underpayments, denials, or requests for additional information. The position also supports patients with billing questions and concerns while maintaining confidentiality and collaborating with physicians, other departments, co-workers, and patients.
This position is part of Enloe Health’s Patient Financial Services team and supports the organization’s mission of compassionate, person-centered care.
Minimum Qualifications
- 6 months of medical billing experience and previous experience working with CPT and ICD-10 codes, or 3 years of Enloe experience specifically with CPTs, HCPCS, and/or ICD-10 codes.
Desired Qualifications
- 1 year of hospital billing experience
- Professional billing experience
- Completed course in medical terminology or coding
Skills and Abilities
- Knowledge of CPT and ICD-10 coding
- Ability to follow instructions and work quickly and accurately in a fast-paced environment
- Strong analytical and grammatical skills
- Effective verbal and written communication skills with insurance carriers, including Medicare and Medi-Cal
- Basic computer skills and ability to use computer systems for support functions
- Strong organizational and multitasking skills
- Ability to perform the essential functions of the position
- $0 premium medical plan, including vision insurance
- Prescription and dental group insurance
- Retirement plan with employer match
- Generous PTO that begins accruing immediately and can be used as earned
- Extended sick leave
- Flexible spending accounts for unreimbursed medical expenses and dependent care
- Employee assistance program
- Educational assistance
Location
California, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago