Receive claims and ensure clean copies are sent to insurance companies.
Review paper claims, complete required locators, and update series information as needed.
Transfer corrections into the computer system.
Send claims electronically or by mail.
Maintain knowledge of payer standards and compliance requirements.
Follow up on first-time billings and resolve discrepancies.
Initiate correspondence between insurance companies and patients.
Determine appropriate billing actions such as resubmitting claims, billing patients, or billing secondary insurance.
Resolve billing issues with insurance companies, patients, and physicians' offices.
Communicate with customers and other health system departments to clarify issues.
Document all communications and actions in the system.
Perform registration functions, including creating accounts from clinic encounters and entering charges.
Follow all safety, infection control, and employee health policies.

0-2 years of experience; minimum 6 months of medical office or insurance experience preferred.
High school diploma or GED required.
Associate degree preferred, preferably in accounting.
Billing experience preferred.
Experience with Brightree is a plus.

Patient Account Representative