The Payment Poster performs insurance billing, payment posting, data entry, and general front office support in a dental office setting. This role supports claims submission, benefits verification, referrals, authorization follow-up, patient scheduling, collections, and patient communication.
Key responsibilities include:
- Enter treatment diagnosis and production into the dental system daily
- Print and submit treatment authorization requests
- Bill claims and supplemental HMO claims
- Print and mail HMO encounter forms
- Prepare and submit specialty referrals
- Process authorization notices and contact patients
- Schedule specialty appointments
- Respond to insurance resubmissions and requests for additional information
- Maintain billing records, reports, and supporting documents
- Post explanations of benefits and patient payments
- Prepare aging reports and follow up on outstanding balances
- Trace outstanding claims and assist with collections
- Answer patient questions about claims, insurance, HMO, and Denti-Cal
- Assist with closing reports, reconciliation, and deposit preparation
- Perform data entry and file patient charts
- Support check-in and check-out workflows as needed
Requirements & Qualifications
Qualifications
- High school diploma or GED required
- Dental billing experience required, including insurance, Denti-Cal, and HMO processes
- Bilingual English/Spanish required in some locations
- Proficiency with PC and Outlook
- Knowledge of NEA Fast Attach and Dental Exchange
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment and multitask
- Ability to organize claims, encounters, tracers, and related insurance information
- Professional demeanor with staff and patients
Location
Los Angeles, California, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago
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