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Patient Account Representative

Alamance County Government

The primary purpose of this position is to maximize revenue to the Health Department by ensuring medical billing is accurate, correctly coded, entered, and billed efficiently and on time while providing excellent customer service regarding services provided and financial responsibility.

Responsibilities include:

  • Review and prepare encounters for electronic and/or paper filing.
  • Maintain customers in the Debt Setoff Program.
  • Work out payment plans, take payments, and educate customers about their financial responsibilities.
  • Verify insurance and follow up on denied claims.
  • Review LabCorp invoices to ensure customers with Medicaid were billed.
  • Follow up on LabCorp third-party billing letters.
  • Handle billing for immunization, child health, STI, and refugee programs.
  • Support all program billing as needed.
  • Perform Medical Nutrition Therapy billing.
Requirements & Qualifications

Required qualifications:

  • High school diploma or GED.
  • At least 2 years of clerical office experience, preferably in a medical setting, or an equivalent combination of training and experience.

Preferred qualifications:

  • Fluent in both Spanish and English, spoken and written.
  • Previous medical billing experience.
  • Knowledge of ICD coding, CPT codes, and billing modifiers.

Skills and abilities:

  • Knowledge of office procedures, methods, and practices.
  • Strong spelling, punctuation, proofreading, and specialized vocabulary skills.
  • Knowledge of office accounting and record-keeping procedures.
  • Good mathematical skills for money handling and balancing patient accounts.
  • Ability to learn and apply guidelines.
  • Ability to use office equipment and strong computer skills.
  • Ability to communicate courteously and effectively with others.
  • Ability to gather and give information and instructions.
  • Strong numeracy, multitasking, adaptability, judgment, accountability, accuracy, and written/oral communication skills.
  • Ability to maintain confidentiality, work with integrity, and collaborate effectively as part of a team.
Benefits & Perks

Benefits include:

  • Medical/health insurance through Cigna, effective the first of the month following 30 days of employment.
  • Dental insurance at no cost for full-time employees.
  • Optional vision coverage.
  • Flexible spending accounts and health savings account options.
  • Short-term disability, long-term disability, cancer protection, and critical care insurance options.
  • Basic term life insurance.
  • Membership in the NC Local Government Employees Retirement System.
  • Annual leave and sick leave accrual.
  • County holidays.
  • Employee Assistance Program.
  • Employee health center access.
  • Wellness leave, parental leave, volunteer time off, and certification pay opportunities.

Location

North Carolina, US

Employment Type

Full-time

Experience Level

Entry Level

Remote work allowed

No

Posted

3 weeks ago

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