Patient Financial Services Representative III

This role is responsible for billing and collecting accounts receivable for inpatient and outpatient accounts, ensuring expected payment is collected, accounts are fully resolved, and complex customer service issues are addressed.

The position also supports coding and charging activities by coding patient care reports (PCRs), adding appropriate charges, and managing EMS balances in the ImageTrend/Billing Bridge system. A strong understanding of ambulance and MedKab billing workflows is required.

Key responsibilities include:

• Timely processing and follow-up of patient requests for coding and charging review
• Resolving financial transactions accurately to prevent revenue shortfalls
• Working accounts through multiple workflows and resolving complex accounts with attention to detail
• Contacting payers and provider service centers to facilitate account resolution
• Processing external and internal correspondence efficiently
• Verifying insurance and patient demographics
• Educating patients and guarantors about patient liability when appropriate
• Mentoring staff and supporting team leads when needed
• Supporting process improvements through tracking, trending, and feedback
• Using multiple systems and applications to ensure proper collection and account resolution