Joining AdventHealth means being part of a mission-driven team focused on whole-person care. This role supports billing, collections, denial resolution, appeals, refunds, and claim follow-up to help ensure accurate reimbursement and effective revenue cycle performance.
Key responsibilities include:
- Collaborating with insurance payers to resolve billing issues, denials, and underpayments
- Reviewing AR reports, payer contracts, and account history to determine next steps
- Following up on claims and escalating barriers to leadership as needed
- Communicating with payers, patients, and employers regarding claim status and documentation needs
- Processing appeals, refunds, reinstatements, and claim rejections
- Maintaining accurate documentation of billing and collection activity
- Supporting team training, audits, and performance feedback
- Maintaining HIPAA compliance and handling sensitive information appropriately
- Participating in meetings, projects, and other assigned duties
Requirements & Qualifications
Qualifications
- High school diploma or equivalent required
- Associate degree preferred
- 3+ years of experience in revenue cycle operations or a related field required
- Working knowledge of revenue cycle functions, including charge capture, access, HIM, coding, utilization management, and patient financial services
- Strong verbal and written communication skills
- Strong problem-solving, analytical, and research skills
- Ability to maintain confidentiality and exercise discretion with sensitive information
- Adaptability to changing organizational and operational needs
- Typing proficiency of at least 20 WPM
- Basic math proficiency
- Proficiency in Microsoft Word and Excel
- Ability to work in remote or hybrid environments
- Ability to pass Epic training within the first 30 days
Preferred
- Experience with SSI Claims Scrubber
- Experience with Epic
- Certified Revenue Cycle Representative (CRCR)
Benefits & Perks
Benefits and perks
- Medical, dental, and vision insurance
- Life insurance
- Disability insurance
- Paid time off from day one
- 403(b) retirement plan
- 4 weeks of 100% paid parental leave
- Career development opportunities
- Whole person well-being resources
- Mental health resources and support
- Pet benefits
Location
Tampa, Florida, US
Employment Type
Full-time
Experience Level
Intermediate Level
Remote work allowed
Yes
Posted
1 week ago