The Senior Patient Financial Representative supports the Revenue Cycle division by working on account resolution and reconciliation of outstanding patient balances for CHRISTUS Health.
Responsibilities include:
- Performing revenue cycle functions to meet productivity and quality metrics
- Collecting and providing patient and payer information to support account resolution
- Responding to account inquiries via written, verbal, and electronic communication
- Maintaining knowledge of insurance, self-pay billing, follow-up guidelines, and third-party payer regulations
- Reviewing claim edits and working rejected claims for resubmission
- Handling billing requests and understanding electronic claims editing and submission
- Collecting balances due from payors and resolving denials, underpayments, and credit balances
- Posting and reconciling cash accurately and timely
- Researching unapplied cash and resolving payment identification issues
- Communicating errors, issues, and trends affecting productivity, reimbursement, payment delays, and patient experience
Requirements & Qualifications
Required and preferred qualifications include:
- High school diploma or equivalent required
- Postsecondary education preferred
- 3-5 years of experience preferred
- Experience in a multi-facility hospital business office preferred
- College education, insurance claims experience, or healthcare billing trade school education may be considered in lieu of formal hospital experience
- Experience with inpatient and outpatient billing requirements using UB-04 and HCFA 1500 forms preferred
- Strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines
- Professional written and verbal communication skills
- No licenses or certifications required
Location
Irving, Texas, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
2 weeks ago