Health Information Clerk

The primary purpose of this position is to maintain patient medical records in an accurate and orderly manner, consistent with organizational policies and procedures.

Job responsibilities

• Use EHR software to accurately index and file scanned documents and information into patients' electronic medical records.
• Interact with requestors to identify medical records needed for patient care, review, billing, or release of information.
• Prioritize release of information requests and retrieve medical records from active, inactive, and interdepartmental locations.
• Handle requests and inquiries for patient health information received via mail, fax, phone, or in person.
• Verify patient identity and confirm that authorizations are valid.
• Ensure the requesting party has a legal right to request patient medical information.
• Provide excellent customer service and help resolve customer service matters in a polite and respectful manner.
• Access computerized patient records and other systems for patient information needed for faxing and other record requests.
• Perform clerical tasks and chart assembly as needed.
• Monitor and process medical record and scanner/filer tasks while protecting patient confidentiality.
• Enter data into the release of information log.
• Assist the QI department with chart audits from insurance companies.
• Update the medical records transfer log.
• Request medical records from other doctors' offices and hospitals as needed.
• Scan medical histories, lab reports, and other incoming paperwork into the electronic records system.
• Receive and distribute incoming and outgoing interoffice mail, U.S. postal mail, and faxes.
• Provide backup support at other sites as needed.
• Process subpoena requests for medical records.
• Maintain HIPAA compliance.