Job Summary
The Medical Records & PHI Specialist supports the integrity, availability, confidentiality, and appropriate disclosure of patient health information. This role processes medical record and release-of-information requests, maintains electronic health records and HIM tracking tools, and assists internal teams with authorized access to health information.
Key Responsibilities
- Review, organize, scan, index, upload, and maintain medical record documents in the EHR and document-management systems.
- Ensure documents are matched to the correct patient, encounter, provider, document type, and date.
- Identify incomplete, duplicate, misfiled, or inaccurate records and correct or escalate discrepancies.
- Maintain HIM logs, spreadsheets, queues, electronic files, and other tracking tools.
- Process incoming records through secure email, fax, electronic exchange, mail, and EHR work queues.
- Process release-of-information requests from patients, providers, payers, government entities, attorneys, and other authorized requestors.
- Verify authorizations and supporting documentation before releasing information.
- Apply minimum-necessary, identity-verification, and secure-transmission practices when handling PHI.
- Document disclosures and maintain required ROI records.
- Support internal record reviews, audits, and quality/compliance activities.
- Assist staff in locating, retrieving, or routing medical record documentation.
- Help identify recurring documentation or workflow issues and share trends with leadership.
- Maintain accurate documentation in accordance with organizational and regulatory requirements.
- Follow HIPAA, safety, infection control, and company policy requirements.
Requirements & Qualifications
Qualifications
Required
- High school diploma or GED, or at least 3 years of relevant experience.
- Experience working with confidential records, administrative documentation, or information-management processes.
- Working knowledge of HIPAA privacy and security requirements related to protected health information.
- Arizona Level I Fingerprint Clearance Card, or ability to obtain within 5 days of start date.
- Must be at least 18 years of age.
- Must be authorized to work in the United States.
- Must be able to pass pre-employment and continued employment screenings.
Preferred
- Postsecondary coursework or certificate in health information management, medical records, healthcare administration, or a related field.
- Experience with medical records, release of information, health information management, or EHR systems in a healthcare setting.
- Certification in health information management, privacy, or release of information, if applicable.
Skills
- Knowledge of HIPAA privacy and security principles.
- Knowledge of medical record, release-of-information, document-indexing, and record-retention workflows.
- Strong attention to detail and ability to maintain accurate logs and documentation.
- Proficiency with EHR systems, secure email/fax workflows, Microsoft 365, and tracking spreadsheets.
- Ability to organize high volumes of requests and prioritize time-sensitive work.
- Ability to recognize non-routine requests and escalate appropriately.
- Strong communication and collaboration skills.
Benefits & Perks
Benefits
- 401(k)
- 401(k) matching
- Medical insurance
- Dental insurance
- Vision insurance
- Paid life insurance
- Paid disability insurance
- Paid time off
- Employee assistance program
- Employee discount
- Professional development assistance
- Referral program
- Participation in the NHSC Loan Repayment Program for qualifying positions
Location
Phoenix, Arizona, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 month ago