Summary
Maintains the confidentiality, security, and integrity of medical records according to Rochester Regional Health policies and applicable state and federal regulations. Supports the daily operations of the practice by ensuring patient needs are met through administrative and health information management support. Responsibilities include data entry, scanning, faxing, copying, mailing, phone support, chart boxing, and providing direction and training to team members as assigned by leadership. Assists patients, families/personal representatives, and RRH staff in a customer service capacity.
Responsibilities
- Provide excellent customer service by assisting patients, providers, and external partners
- Process and track Release of Information (ROI) requests while ensuring HIPAA compliance
- Handle incoming calls, mail, faxes, and electronic in-basket messages
- Scan, index, quality check, and maintain electronic medical records
- Manage paper records, including retrieval, storage, retention, and destruction
- Ensure the accuracy, security, and accessibility of medical records
- Collaborate with vendors and internal departments to resolve record-related issues
- Support additional Health Information Management (HIM) functions as needed
Requirements & Qualifications
Qualifications
- High school diploma required
- 1+ years of experience in Health Information Management, customer service, or another healthcare setting
- Associate's degree in Health Information Management, Business, IT, or a related field preferred
- Experience with Epic, Cerner, Meditech, or other EMR systems preferred
- Proficiency in Microsoft Office and document management software
- Knowledge of HIPAA and state/federal health information regulations
- Strong computer, customer service, and communication skills
- Highly organized with strong attention to detail
- Critical thinking and problem-solving abilities
- Ability to prioritize, multitask, and work independently
- Ability to maintain confidentiality and meet deadlines under pressure
Location
New York, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago