The ROI Specialist provides support at a client site handling Release of Information (ROI) requests for patient medical records.
Key responsibilities include:
- Reviewing requestor information and determining which records may be released in accordance with HIPAA guidelines
- Retrieving patient data from electronic, off-site, and physical records
- Answering phone calls about ROI issues
- Responding to walk-in customers requesting medical records and logging information into the ROI On-Line database
- Processing physician office requests on a priority basis and faxing information as needed
- Logging and scanning medical record requests into the ROI On-Line database
- Complying with site facility policies and regulations
- Handling and recording cash payments at specified sites
- Performing other duties as assigned
Requirements & Qualifications
Qualifications
- High school diploma or GED required
- One or more years of experience entering data into computer systems
- Experience using the internet
- Ability to work independently and meet production goals
- Strong verbal communication skills and customer service ability
- Strong attention to detail
- Proven dependability
- Prior experience in Release of Information in a physician's office or HIM department is a plus
- Knowledge of medical terminology is a plus
- Knowledge of HIPAA regulations is preferred
Benefits & Perks
Eligible employees may have access to:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Georgia, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago