Responsible for processing release of information (ROI) requests, specifically medical record requests, in a timely and efficient manner while maintaining accuracy, confidentiality, and HIPAA compliance.
This is an onsite role in Rochester, NY, working full-time, Monday through Friday, 40 hours per week.
Key responsibilities include:
- Fulfilling release of information requests by burning images to a CD and mailing them to requesters
- Documenting information across multiple platforms using two computer monitors
- Receiving and processing patient health information requests in accordance with company and facility policies
- Safeguarding patient privacy and ensuring only authorized individuals access medical information
- Preparing new patient charts and assembling medical records in standard order
- Creating digital images of paperwork for storage in the electronic medical record
- Responding to internal and external requests for patient records
- Handling inbound and outbound calls, patient walk-ins, faxes, mail, and data entry as needed
- Meeting productivity expectations in a fast-paced environment
The role includes company-provided equipment, onboarding training, and job shadowing with a mentor.
Requirements & Qualifications
Qualifications
- High school diploma or GED
- Ability to commute between locations as needed
- Willingness to work overtime during peak periods
- Basic computer proficiency
- Comfortable using phones, fax machines, printers, and other office equipment
- Strong verbal and written communication skills in English
- Detail-oriented with a focus on accuracy and compliance in medical records
- Strong data entry skills
- Ability to work with minimal supervision and adapt to changing priorities
- Ability to organize and manage multiple tasks in a fast-paced environment
Preferred Experience
- Experience in a healthcare environment
- Previous production- or metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Interest in process improvement and sharing feedback with internal stakeholders
Additional Notes
- Knowledge of HIPAA and medical terminology is preferred
- Familiarity with EHR and billing systems is a plus
Benefits & Perks
Benefits
- Comprehensive onsite and virtual training program
- Job shadowing with an assigned mentor
- Company-provided equipment, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) savings plan
- Tuition assistance
Location
New York, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago