The ROI Specialist provides support at a specified client site for Release of Information (ROI) requests related to patient medical record requests.
Responsibilities include:
- Determining records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from electronic, off-site, or physical records.
- Answering phone calls regarding ROI issues.
- Responding to walk-in customers requesting medical records and logging information into the ROI On-Line database when needed.
- Processing requests from physician offices on a priority basis and faxing information to the physician office when needed.
- Logging medical record requests into the ROI On-Line database.
- Scanning medical records into the ROI On-Line database.
- Complying with site facility policies and regulations.
- Handling and recording cash payments for requests at specified sites.
- Performing other duties as assigned.
MRO employees work at client facilities throughout the United States.
Requirements & Qualifications
High school diploma or GED required.
Qualifications and preferred experience:
- Proficiency using computer applications.
- One or more years of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently and meet production goals.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Strong attention to detail.
- Proven dependability.
- Prior work experience in Release of Information in a physician's office or HIM department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Ohio, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago
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