The ROI Specialist provides support at a specified client site for Release of Information (ROI) requests related to patient medical records.
Responsibilities include reviewing requestor information in accordance with HIPAA guidelines, obtaining pertinent patient data from electronic, off-site, or physical records, answering phone calls regarding ROI issues, assisting walk-in customers, processing physician office requests, logging requests into the ROI On-Line database, scanning medical records, complying with site policies and regulations, and handling/recording cash payments when required.
The role also requires proficiency with computer applications, the ability to work independently, meet production goals, communicate effectively with customers, and maintain attention to detail.
Qualifications
- High School Diploma or GED required
- One or more years of experience entering data into computer systems
- Experience using the internet is required
- Strong verbal communication skills and demonstrated success responding to customer inquiries
- Ability to work independently and meet production goals
- Strong attention to detail
- Proven dependability
- Prior Release of Information experience in a physician's office or HIM department is a plus
- Knowledge of medical terminology is a plus
- Knowledge of HIPAA regulations is preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
South Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago