The ROI Specialist provides support at a client site for release of information requests related to patient medical records.
Responsibilities include:
- Reviewing requestor information and determining which records may be released in accordance with HIPAA guidelines.
- Obtaining pertinent patient data from electronic, off-site, or physical records.
- Answering phone calls regarding ROI issues.
- Responding to walk-in customers requesting medical records and logging information into the ROI Online database.
- Processing priority requests from physician offices and faxing information as needed.
- Logging medical record requests and scanning records into the ROI Online database.
- Complying with facility policies and regulations.
- Handling and recording cash payments at sites where required.
- Performing other duties as assigned.
Requirements & Qualifications
Qualifications
- High school diploma or GED required.
- At least 1 year of experience entering data into computer systems.
- Experience using the internet is required.
- Strong verbal communication skills and demonstrated success responding to customer inquiries.
- Ability to work independently and meet production goals.
- Strong attention to detail.
- Proven dependability.
- Prior release of information experience in a physician's office or HIM department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
Benefits & Perks
Eligible employees may receive a comprehensive benefits package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Michigan, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago