The ROI Specialist provides on-site support at client facilities for Release of Information requests related to patient medical records.
Responsibilities include reviewing requester information in accordance with HIPAA guidelines, obtaining pertinent patient data from electronic, off-site, or physical records, answering ROI-related phone calls, assisting walk-in customers, processing physician office requests, logging and scanning medical record requests into the ROI On-Line database, complying with site policies and regulations, and handling cash payments when required.
The role requires working independently, meeting production goals, and delivering strong customer service and attention to detail.
- High school diploma or GED required
- 1+ years of experience entering data into computer systems
- Experience using the internet
- Strong verbal communication skills
- Ability to work independently and meet production goals
- Demonstrated attention to detail
- Proven dependability
- Prior experience in Release of Information in a physician's office or HIM department is a plus
- Knowledge of medical terminology is a plus
- Knowledge of HIPAA regulations is preferred
- Comprehensive benefits package may include medical, dental, vision, life insurance, and a 401(k) plan
Location
Pennsylvania, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago