The ROI Specialist provides on-site support for Release of Information requests related to patient medical records at a client facility.
Key responsibilities include:
- Review requestor information and determine which records may be released in accordance with HIPAA guidelines.
- Obtain pertinent patient data from electronic, off-site, and physical records.
- Answer phone calls regarding ROI issues.
- Assist walk-in customers requesting medical records and log information into the ROI On-Line database.
- Process priority requests from physician offices and fax information as needed.
- Log and scan medical record requests into the ROI On-Line database.
- Comply with site facility policies and regulations.
- Handle and record cash payments for requests when required.
- Perform other duties as assigned.
MRO employees work at client facilities throughout the United States.
Requirements & Qualifications
- High school diploma or GED required.
- One or more years of experience entering data into computer systems.
- Experience using the internet.
- Proficiency using computer applications.
- Ability to work independently and meet production goals.
- Strong verbal communication skills and customer service ability.
- Attention to detail.
- Proven dependability.
- Prior experience in Release of Information in a physician's office or HIM department is a plus.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
Benefits & Perks
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Connecticut, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago