The ROI Specialist provides on-site support at a client facility handling Release of Information (ROI) requests for patient medical records.
Responsibilities include reviewing requestor information in accordance with HIPAA guidelines, obtaining patient data from electronic, off-site, or physical records, answering phone calls about ROI issues, assisting walk-in customers, processing physician office requests, logging requests in the ROI On-Line database, scanning medical records, complying with site policies and regulations, and handling and recording cash payments when required.
The role requires strong attention to detail, independence, and consistent production performance.
- Proficiency using computer applications
- One or more years of experience entering data into computer systems
- Experience using the internet
- Ability to work independently and meet production goals
- Strong verbal communication skills
- Demonstrated success responding to customer inquiries
- Strong attention to detail
- Dependability
- High School Diploma or GED required
- Prior experience in Release of Information in a physician's office or HIM department preferred
- Knowledge of medical terminology preferred
- Knowledge of HIPAA regulations preferred
Location
Michigan, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago