The Remote ROI Specialist provides remote support to healthcare clients by processing Release of Information (ROI) requests for patient medical records.
This is a fully remote, work-from-home position.
Key Responsibilities
- Review requestor information and determine which records may be released in accordance with HIPAA guidelines.
- Securely access relevant patient data from client electronic health record (EHR) systems and other approved electronic sources.
- Respond to phone calls, emails, and secure messages from requesters regarding ROI issues.
- Process and prioritize requests from physician offices when needed.
- Transmit requested information securely through methods such as secure electronic delivery or eFax.
- Log medical record requests into Exchange Manager.
- Upload and index electronic medical records into Exchange Manager.
- Follow MRO and client facility policies and regulations, including HIPAA privacy and security requirements.
- Perform other duties as assigned.
Requirements & Qualifications
Qualifications
- High school diploma or GED required.
- Prior Release of Information experience in a physician's office or HIM department is a plus.
- 1+ years of experience entering data into computer systems.
- Proficiency with computer applications and web-based systems.
- Experience using the internet is required.
- Ability to work independently in a remote environment and meet production goals.
- Strong verbal and written communication skills.
- Demonstrated success responding to customer inquiries by phone, email, and virtual platforms.
- Strong attention to detail.
- Proven dependability.
- Knowledge of medical terminology is a plus.
- Knowledge of HIPAA regulations is preferred.
Work Environment
- Must have a private, dedicated workspace that meets privacy and security requirements for handling PHI.
- Reliable high-speed internet is required.
- Must use approved equipment and secure access methods such as VPN and multi-factor authentication.
- Regular participation in virtual meetings and trainings is required.
- Extended periods of sitting and computer work are required.
- Candidates must reside in an approved hiring state at the time of hire and throughout employment.
Benefits & Perks
Eligible employees may receive:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Mississippi, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
1 week ago