The Remote ROI Specialist provides support to healthcare clients by processing Release of Information (ROI) requests for patient medical records.
This is a fully remote, work-from-home position.
Key responsibilities
- Review requestor information and determine which records may be released in accordance with HIPAA guidelines.
- Access patient data from client EHR systems and other approved electronic sources.
- Respond to phone calls, emails, and secure messages regarding ROI issues.
- Process priority requests from physician offices and transmit requested information securely, including secure electronic delivery or eFax.
- Log medical record requests into Exchange Manager.
- Upload and index electronic medical records into Exchange Manager.
- Comply with MRO and client facility policies, including HIPAA privacy and security requirements.
- Perform other duties as assigned.
Work environment
- Fully remote role.
- Requires a private, dedicated workspace for handling protected health information.
- Requires reliable high-speed internet and use of approved secure access methods.
- Participation in virtual meetings and trainings is required.
Requirements & Qualifications
Required qualifications
- High School Diploma or GED.
- Proficiency using computer applications and web-based systems.
- One or more years of experience entering data into computer systems.
- Experience using the internet.
- Ability to work independently in a remote environment and meet production goals.
- Strong verbal and written communication skills.
- Ability to respond to customer inquiries by phone, email, and virtual platforms.
- Strong attention to detail and dependability.
Preferred qualifications
- Prior Release of Information experience in a physician's office or HIM department.
- Knowledge of medical terminology.
- Knowledge of HIPAA regulations.
Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Location
Arkansas, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
Yes
Posted
1 week ago