Health Information Management Associate

Contributes to Beth Israel Lahey Health’s mission by supporting the Health Information Management Department through release of information and birth registry services. This on-site role focuses on providing accurate and timely access to medical records while supporting patients, families, physicians, attorneys, insurance companies, auditors, and other customers.

The position is located on-site at 8 Presidential Way in Woburn, MA.

Key responsibilities include:

• Analyze requests and authorizations for release of health information and verify patient information for accuracy and completeness.
• Log release of information requests in Epic within 24 hours and add request descriptions and narrative comments.
• Scan requests into the patient’s medical record in Epic.
• Organize workload to meet deadlines and priorities.
• Abstract information from medical records based on the type of request and obtain certified copies when needed.
• Follow state and federal laws and department policies related to protected health information.
• Review subpoenas for validity and respond appropriately by required deadlines.
• Coordinate with legal counsel, law enforcement, and management when sensitive or privileged information is involved.
• Assist with third-party audits of medical records and create Inspector Keys for onsite auditors.
• Explain HIPAA and relevant Massachusetts laws to customers as needed.
• Support patients and third parties requesting access, amendments, accounting of disclosures, or restrictions on protected health information.
• Respond to walk-in visitors and telephone requests for release of information.
• Coordinate medical records for outside copying services and manage incoming and outgoing mail.
• Maintain departmental supplies and keep the records pull area organized.
• Support delivery of medical records for audits including Medicaid and Medicare reviews.