Position Summary
The Health Information Clerk & Patient Service Representative plays a dual role supporting both medical records management and front-desk patient services. This position is responsible for maintaining accurate and confidential patient health information, processing release of information requests, and assisting patients with registration, check-in, and check-out.
Job Responsibilities
Health Information Management
- Accurately index and file scanned documents into the patient’s electronic medical record (EHR).
- Monitor and process medical record and scanner/filer tasks.
- Request, receive, and scan external medical records from hospitals or other providers into the EHR.
- Process and fulfill requests for release of information, subpoenas, or insurance audits while ensuring HIPAA compliance.
- Verify patient identity and validate authorization for record release.
- Maintain and update medical records transfer logs and release-of-information logs.
- Assist the Quality Improvement department with insurance chart audits.
- Protect the confidentiality of all patient information.
- Perform general clerical tasks and chart assembly as needed.
- Distribute incoming and outgoing interoffice mail, postal mail, and faxes.
- Provide backup support to other sites as needed.
Patient Services Representative
- Greet and register patients in a professional, courteous, and timely manner.
- Verify and update patient demographics and insurance information.
- Collect co-payments and balances due, provide receipts, and balance the cash drawer daily.
- Schedule new, follow-up, and recheck appointments per TAPM guidelines.
- Inform patients of financial responsibilities and verify insurance eligibility in coordination with insurance staff.
- Maintain a neat and orderly waiting area and support closing procedures.
- Interpret and translate for patients and staff as needed.
- Answer incoming phone calls and direct them appropriately.
- Document and route triage calls to clinical staff.
- Notify the clinical team of patient arrival via the tracking system.
- Print immunization records as requested and assist patients with necessary forms or requests.
- Prepare daily no-show reports and coordinate follow-up with community agencies.
- Compile recall list updates and provide reports to the supervisor.
Requirements & Qualifications
Minimum Qualifications
- High school diploma and one year of medical or general office experience preferred.
- Proficiency with Microsoft applications.
- Strong interpersonal skills.
- Ability to plan, organize, and complete assignments.
- Working knowledge of computers.
- Ability to deal tactfully with hospital personnel and physicians.
Knowledge, Skills, and Abilities
- Understanding of TAPM’s mission and vision.
- Strong verbal, listening, and interpersonal communication skills.
- Organizational skills with the ability to multitask.
- Accuracy and strong attention to detail.
- Problem-solving skills with the ability to adjust schedules as needed.
- Time management and prioritization skills.
- Ability to maintain a professional demeanor and appearance.
- Strong patient care and customer service orientation.
- Positive attitude and ability to work independently and in a team.
- Flexibility and adaptability.
Preparation and Training
- High school education plus specialized courses in medical terminology.
- Working knowledge of billing codes, data processing equipment, computers, telephones, and office machines.
- Effective written and oral English communication skills.
- Current North Carolina driver’s license for outside travel.
- Experience with EHR required.
Location
Greensboro, North Carolina, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
2 weeks ago