Datavant is seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a healthcare location in Virginia Beach, Virginia.
This onsite role is responsible for the timely, accurate, and compliant handling of medical record requests. The position is ideal for someone who is detail-oriented, enjoys working directly with patients, and wants long-term growth within a healthcare organization.
Schedule: 8:00 AM to 4:30 PM EST
Key responsibilities:
- Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
- Provide phone support to patients, providers, and authorized requestors
- Process Release of Information (ROI) requests accurately and on time
- Fax, scan, and manage incoming and outgoing medical record requests
- Burn medical images to CDs and share images electronically as needed
- Support client relationship management through professional communication
- Assist with reporting and administrative duties such as data entry and email
- Ensure compliance with HIPAA, privacy regulations, and facility policies
Requirements & Qualifications
Qualifications
- High school diploma or equivalent from an accredited institution recognized by the State Department of Education
- Basic computer proficiency
- Comfortable using phones, fax machines, printers, and other office equipment regularly
- Professional verbal and written communication skills in English
- Strong attention to detail and a quality-focused approach to medical records work
- Strong data entry skills
- Ability to work with minimal supervision and adapt to changing priorities
- Ability to organize and manage multiple tasks in a fast-paced environment
- Ability to stay organized while working quickly
- Must pass an annual Introductory HIPAA examination
- Must complete and pass a 90-day ROI certification course with a score of 85% or higher
- Able to work overtime during peak seasons when required
Preferred experience
- Experience in a healthcare environment
- Previous production- or metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Interest in process improvement and sharing feedback with internal stakeholders
Location
Virginia Beach, Virginia, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 week ago