Sharecare is a digital healthcare company that provides software and tech-enabled services across the healthcare ecosystem to improve care quality, drive better outcomes, and lower costs.
This role is responsible for processing release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The associate must protect patient privacy at all times and ensure medical records are released only to authorized individuals in accordance with requests, applicable authorizations, company policies, and HIPAA regulations.
This is an on-site position in a hospital facility in Huntsville, Alabama.
Essential Responsibilities
- Process ROI requests by retrieving and returning patient medical charts and scanning records according to established procedures, quality standards, and productivity guidelines
- Validate requests and authorizations for medical record release based on company policy and legal guidelines
- Perform quality checks to ensure accuracy, confidentiality, and correct billing of released records
- Maintain equipment in excellent working condition
- Provide attentive, respectful, and responsive customer service
- Handle requests received by mail, fax, online submission tools, telephone, or email as needed
- Keep work areas clean, organized, and professionally maintained
- Stay current on applicable state laws and fee structures
- Accept additional assignments or account coverage as needed to prevent backlogs
- Comply with client and site policies, HIPAA, state and federal regulations, and labor laws
- Handle confidential information with integrity and professionalism
- Order paper records from storage vendors, scan them on arrival, and ensure timely return
Qualifications
- High school diploma or GED required
- At least 2 years of experience in a medical records department or similar setting preferred
- Proficiency in Microsoft Office applications
- Ability to use fax, copier, and scanning equipment
- Strong documentation, communication, and customer service skills
- Self-motivated, dependable, and able to work independently or as part of a team
- Ability to maintain productivity, utilization, and quality performance standards
- Local to Huntsville, Alabama
Location
Alabama, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
2 months ago