Join Riverbend Community Mental Health as a Medical Records Specialist on the Quality Assurance team.
As a Certified Community Behavioral Health Clinic (CCBHC), Riverbend is committed to providing accessible, coordinated, and person-centered behavioral health services. In this role, you will help ensure clinical records are accurate, secure, organized, and readily available to authorized personnel.
Your work will support documentation standards, quality processes, regulatory compliance, and continuous organizational improvement. This position is 100% on-site in Concord, NH and does not offer remote or hybrid work.
Schedule
- Monday through Friday, 8:00 AM to 5:00 PM
- 40 hours per week
- No nights or weekends
Requirements & Qualifications
Qualifications
- High school diploma or equivalent required
- 2+ years of experience in diversified office work preferred; medical records experience is highly desirable
- Basic word processing skills
- Strong organizational skills and the ability to prioritize multiple tasks under deadlines
- Excellent customer service and professional communication skills (in person and by phone)
- Detail-oriented, able to work independently, and comfortable handling sensitive information
Responsibilities
- Organize, maintain, retrieve, and manage paper and electronic clinical records
- Support records management practices in alignment with federal and state regulations, CCBHC requirements, organizational policies, and retention procedures
- Support quality assurance initiatives related to documentation accuracy and recordkeeping consistency
- Help ensure authorized personnel have timely access to appropriate clinical information
- Safeguard confidential client information in accordance with HIPAA and organizational policies
- Process requests for clinical records and authorized disclosures
- Assist with digital archiving, records retention, and authorized disposition of records
- Maintain organized records to support internal audits, external reviews, and CCBHC compliance
- Collaborate with the QA team to improve records management workflows and efficiency
Benefits & Perks
Compensation
- Competitive wages: $16.30 - $21.15 per hour depending on education and experience
Benefits & Perks
- Choice of 3 medical plans
- Prescription benefits
- Health Reimbursement Account (HRA)
- Flex Spending Account (FSA)
- Doctor on Demand
- Harvard Pilgrim Well-Being Program benefits
- Choice of 2 dental plans
- Vision plan
- Short- and long-term disability insurance
- Life and supplemental life insurance plans
- Employee Assistance Program (EAP)
- Generous PTO accrual and extended illness leave
- 8 paid holidays
- 403(b) retirement plan with company match
- Tuition reimbursement and tuition discounts through partnered colleges
- Training opportunities for career growth
- Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
Location
New Hampshire, US
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
No
Posted
1 week ago