Health Information Management Assistant 2

Under the direction of the supervisor, the Health Information Management (HIM) Assistant 2 serves as the main point of contact for the HIM department for a designated clinical area. This role is responsible for managing and prioritizing the electronic scanning and indexing of medical documents, validating the accuracy of indexed records, and ensuring documents are properly presented in the Electronic Health Record (EHR).

The position is fully on-site at 20 Overland Street, Boston, MA.

Essential duties

• Promote ongoing feedback with clinical staff and supervisors to support efficient and accurate medical documentation processing.
• Provide customer service and assist clinical users in retrieving patient information from EHR applications.
• Maintain timely, complete, accurate, and accessible patient information.
• Prioritize, prepare, and analyze documents for inclusion in the electronic health record.
• Scan and index documents and confirm they are viewable in the appropriate EHR applications within required timeframes.
• Identify scanning errors, route items for correction, and perform quality assurance activities.
• Respond to HIM-related questions and ad hoc requests from designated clinical areas.
• Learn and adapt to new technology and workflow processes.
• Maintain courteous and effective interactions with colleagues and patients.
• Participate in quality improvement activities and mandatory education.
• Perform other duties as assigned.