Datavant is seeking a Health Information Specialist to support medical records requests in an onsite, patient-facing front desk role in Hershey, PA.
You will handle release of information (ROI) processing, phone support, faxing, scanning, burning medical images to CDs, and storage ordering/reviewing. This role helps ensure medical record requests are handled accurately, timely, and in compliance with privacy and HIPAA requirements.
The position offers hands-on training during the first 30 days and opportunities for growth within the organization.
Requirements & Qualifications
Required
- High school diploma or GED
- Strong customer service and communication skills
- Comfortable in a patient-facing, front desk environment
- Detail-oriented and able to manage confidential information
- Basic computer proficiency
- Strong data entry skills
- Ability to multitask and work independently with minimal supervision
- Professional verbal and written communication skills in English
- Ability to work in a fast-paced environment and stay organized
- Must pass annual HIPAA training/exam
- Must complete and pass a 90-day ROI certification course with a score of 85% or higher
- Able to work overtime during peak periods when required
Preferred
- Experience in a healthcare environment
- Previous production- or metric-based work experience
- In-person customer service experience
- Ability to build relationships with on-site clients and customers
- Interest in process improvement and sharing feedback
Benefits & Perks
Benefits
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Tuition reimbursement
- Paid time off, including major holidays
- Full-time benefits package
- Opportunities for growth and advancement within the company
Location
Pennsylvania, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago