Health Information Specialist I

Qualifications

• High school diploma or GED required
• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented and able to manage confidential information
• Reliable, punctual, professional, and able to multitask
• Basic computer proficiency
• Strong data entry skills
• Comfortable using phones, fax machines, printers, and general office equipment
• Ability to work independently with minimal supervision
• Ability to organize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and quality orientation
• Professional verbal and written communication skills in English
• Ability to work overtime during peak seasons when required
• Must pass annual HIPAA training/examination
• Must complete and pass a 90-day ROI certification course with a score of 85% or higher
• Must be able to work onsite in Virginia Beach, VA
• Employment sponsorship is not available

Preferred Experience

• Experience in a healthcare environment
• Previous production- or metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfort with process improvement feedback and suggestions

Benefits

• Full-time benefits
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid time off, including major holidays
• Hands-on role-specific training during the first 30 days
• Opportunities for growth and advancement within the company