Credit Balance Specialist - Medical Billing

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

The Credit Balance Specialist plays a vital role in Digitech's revenue cycle operations by ensuring that all refunds are processed accurately, timely, and in full compliance with payer regulations and organizational policies. This position is responsible for reviewing, validating, and posting refund transactions; coordinating with payers, attorneys, and government entities; and maintaining exceptional accuracy in financial records.

The ideal candidate is detail-oriented, highly organized, and comfortable working in a fast-paced environment that requires precision, strong mathematical skills, and regular communication with internal teams and external partners. This role directly contributes to Digitech's commitment to compliance, transparency, and client satisfaction.

Responsibilities include:

• Receiving, reviewing, and processing refund requests per payer rules, internal procedures, and regulatory requirements
• Accurately posting refund transactions ensuring audit-ready financial records
• Researching account histories to verify refunds, payment sources, EOB details, and overpayment rationale
• Communicating with external stakeholders (attorneys, no-fault carriers, workers’ compensation representatives, VA)
• Interpreting and understanding Explanations of Benefits (EOBs) to determine refund justification
• Collaborating with internal teams (Payment Posting, Billing, QA, Client Services) to resolve discrepancies
• Ensuring timely processing of refunds meeting productivity and service level expectations
• Maintaining detailed notes documenting all financial actions and communications
• Identifying and escalating discrepancies or recurring issues for resolution
• Handling mail, email, and refund correspondence with thorough documentation
• Supporting HIPAA, payer, and internal compliance standards

Qualifications:

• High School Diploma or equivalent
• Strong multitasking and ability to handle a high-volume workload accurately
• Collaborative with strong verbal and written communication skills
• Able to stay calm and organized under pressure
• High computer literacy, comfortable with multiple systems
• Strong problem-solving and mathematical skills
• Proficient in reading and interpreting EOBs
• Detail-oriented with a commitment to accuracy
• Able to meet deadlines and maintain high productivity
• Previous experience in refunds, payment posting, or medical billing is a plus
• Dependable, punctual, and accountable
• Able to independently manage all job aspects including remote work environment goals

Physical Requirements:

• Ability to talk, hear, and see clearly to interpret information
• Regular use of computer, phone, office equipment
• Possible travel for business
• Ability to secure confidential information
• Perform duties in a professional noise-free environment

Digitech is an Equal Opportunity Employer offering a competitive salary and comprehensive benefits including a 401(k) Plan. They value diversity and inclusion in the workplace and aim to empower employees to bring their authentic selves to work.