Digitech, part of the Sarnova family, is a leader in EMS revenue cycle management, providing cloud-based billing and business intelligence solutions that automate and monitor the EMS revenue lifecycle.
The Credit Balance Specialist ensures all refunds are processed accurately, timely, and compliant with payer rules and organizational policies. Responsibilities include reviewing and posting refund transactions, coordinating with payers and government entities, researching account histories, interpreting Explanations of Benefits (EOBs), collaborating with internal teams, maintaining detailed records, and supporting compliance efforts.
The ideal candidate is detail-oriented, organized, comfortable with multitasking and high volume workloads, has strong mathematical and problem-solving skills, excellent communication, and experience with medical billing or refund processing. This role supports compliance with HIPAA and payer requirements.
Key duties:
- Review and process refund requests according to rules and regulations
- Post refund transactions accurately
- Communicate with external stakeholders and internal teams
- Interpret EOBs and verify refund validity
- Maintain accurate documentation
- Escalate discrepancies and support process improvements
- Ensure compliance with organizational and legal requirements
Work environment is remote with expectations to manage all aspects independently and meet deadlines. Occasional travel may be required.
Sarnova is an equal opportunity employer with a focus on diversity and inclusion, offering competitive salary and benefits including a 401(k) plan.
- High School Diploma or equivalent
- Ability to multitask and manage high volume workloads with accuracy
- Strong mathematical and problem-solving skills
- Experience reading and interpreting EOBs
- Excellent communication and teamwork skills
- Previous experience in refunds, payment posting, or medical billing preferred
- Dependable and accountable
- Ability to work independently in a remote environment
- Professional demeanor and strong organizational skills
- High computer literacy with ability to navigate multiple systems
Competitive salary commensurate with experience; comprehensive benefits package including 401(k) plan; Equal Opportunity Employer committed to diversity and inclusion.
Location
N/A
Employment Type
Full-time
Experience Level
Associate
Remote work allowed
Yes
Posted
1 month ago