Provides support for member correspondence activities. Responsible for generating clinical determination letters for members and providers, following established guidelines and standards related to correspondence processing. Contributes to overarching strategy to provide quality and cost-effective member care.
- Assists with generating clinical determination letters ensuring clarity, accuracy, and appropriate reading level.
- Collaborates with internal teams to ensure correspondence meets regulatory requirements, including plain language and appropriate format.
- Monitors letter queues for timely generation and delivery of correspondence.
- Responds to inquiries and troubleshoots issues related to letter creation or delivery.
- Supports feedback processes to ensure letters integrate relevant information and maintain high-quality standards.
- Demonstrates strong attention to detail and accuracy to meet company and regulatory standards.
- Develops understanding of healthcare programs, processes, and relevant software systems.
- Ensures clear and concise correspondence.
- Supports both technical and non-technical staff to ensure proper letter production.
This role requires at least 1 year of experience in administrative support, preferably in healthcare environment supporting correspondence or clinical communications. Strong organizational, communication, and compliance skills are essential. Ability to manage multiple tasks and maintain confidentiality in a fast-paced environment is required. Proficiency with Microsoft Office and relevant software programs is expected.
Molina Healthcare is an equal opportunity employer offering competitive benefits and compensation.
Pay Range: $14 - $26.42 hourly (Salary may vary based on location, experience, education, and skill level).
- Minimum 1 year administrative support experience, preferably in healthcare correspondence or clinical communications.
- Previous experience as a Correspondence Processor at Molina preferred.
- Strong attention to detail and adherence to regulatory/internal letter generation requirements.
- Excellent organizational and time-management skills; ability to handle multiple letter queues and deadlines.
- Excellent verbal and written communication skills.
- Ability to learn and adapt to new programs, software, and lines of business.
- Ability to research, obtain feedback, and adjust letters to meet quality standards.
- Ability to maintain confidentiality and comply with relevant guidelines, regulations, and policies.
- Ability to work effectively in fast-paced, high-volume environments.
- Ability to collaborate with team members and departments.
- Basic proficiency with Microsoft Office and applicable software.
Molina Healthcare offers a competitive benefits and compensation package.
Location
Florida, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
3 weeks ago