Administrative Assistant (Home Healthcare) / Program Coordinator

This is a great next-step role for Direct Support Professionals ready to expand their impact through coordination, documentation, advocacy, and staff support, while staying closely connected to the people served. We're seeking a detail-oriented, people-focused professional with a background in human services, health, or education, and hands-on direct care experience to oversee Direct Support Professionals, ensure 245D compliance, and support individuals in achieving their personal goals.

Position Details

• Pay: $50,000-$60,000 salary (based on experience)
• Schedule: Monday-Thursday, 8:00 AM-5:00 PM (office closed Fridays - salaried role)
• Location: In-office, Bloomington, MN
• Type: Direct hire / permanent role with benefits

Benefits

• Health insurance (company-paid premium)
• 401(k) with company match
• Mileage reimbursement for client home visits
• Paid time off (PTO)
• Consistent weekday schedule with built-in work-life balance

Key Responsibilities

• Oversee, support, and evaluate daily service delivery ensuring clients progress toward personal goals
• Ensure all documentation, Support Plans, forms, and procedures meet 245D regulatory standards
• Complete after-visit documentation, maintain accurate records, and prepare required reports
• Communicate with case managers, counties, and care teams regarding follow-up needs, service changes, and requests
• Provide instruction, guidance, and competency observations for Direct Support Professionals
• Serve as the primary liaison and advocate for individuals receiving services
• Review and complete incident reports, emergency reports, and corrective action items
• Add new services, verify documentation and training, and support ongoing staff development
• Conduct required 245D home visits and ensure compliance with annual paperwork, training, and service requirements

Required Qualifications

Candidates must meet one of the following education/experience pathways:

• Bachelor's degree in human services, health, or education plus 1 year full-time direct care experience
• OR
• Associate degree in related field plus 2 years full-time direct care experience
• OR
• Postsecondary diploma in related field plus 3 years full-time direct care experience

Direct care experience may include work with individuals with disabilities or older adults.

Preferred Qualifications

• Experience working in a 245D-licensed setting
• Experience providing services in clients' homes
• Strong organizational, time-management, and interpersonal communication skills

Why This Role?

• Make a meaningful impact while growing beyond a DSP role
• Enjoy a predictable schedule with Fridays off
• Be part of a supportive, mission-driven environment
• Balance compliance responsibilities with real client connections