Billing Liaison

The Billing Liaison is the primary bridge between patients, sites, physicians, coworkers, and vendors ensuring accurate communication regarding charges, insurance coverage, claims status, and patient financial responsibility while supporting timely reimbursement and billing compliance. This role improves patient satisfaction and minimizes billing-related issues.

Responsibilities include patient financial communication, acting as the main contact for billing inquiries, explaining charges and insurance benefits, assisting with payment plans and financial assistance, liaising between billing vendors, providers, and insurers to resolve issues or denials, verifying insurance coverage, collaborating internally to ensure accurate documentation and charge capture, communicating coding or documentation concerns, supporting revenue cycle efficiency initiatives, reviewing patient accounts for accuracy and compliance, maintaining detailed notes in the practice management system, and assisting with administrative tasks such as reporting, audits, training staff on billing workflows.

The position requires excellent communication skills, strong problem-solving abilities, high attention to detail, confidentiality, time management, and a patient-centered approach. The work environment is office-based with some hybrid remote work options available.