Medical Billing Associate, Family Cost Share

The Warren Center advocates, serves and empowers children and families impacted by developmental delays and disabilities.

This role supports the mission by managing client account balances and ensuring timely collections. Responsibilities include communicating with clients about billing questions, payment arrangements, and insurance balances with professionalism and compassion.

Key duties:

• Create and maintain financial files including Family Cost Share statements and insurance data
• Handle inbound calls about billing, claims, account status
• Enter and maintain accurate financial information in patient accounting system
• Verify insurance eligibility and communicate patient responsibilities
• Process and post payments (credit card, cash, check, online)
• Set up/manage patient payment plans
• Document interactions and account updates
• Escalate unresolved/high-risk accounts
• Coordinate with departments to resolve billing issues
• Maintain compliance with healthcare regulations and privacy standards
• Serve as liaison between patients, providers, and insurers

Backup reception duties include posting ERA's and payer responses within 24 hours, processing claims and appeals, filing claims, and acting as liaison with health plans.

Candidates must have high energy, passion for the mission, strong interpersonal skills, data processing skills, critical thinking, and problem-solving abilities.