At West Cancer Center, we are dedicated to providing compassionate, patient-centered cancer care and advancing innovative treatments.

As an Account Specialist, you will manage patient accounts from initial billing through resolution to zero balance. You will assess payments, adjustments, and discrepancies, maintain communication with patients and insurance carriers, and adapt to changing insurance rules to ensure accurate and timely account resolution.

Key responsibilities include:

Evaluate payments and adjustments on patient accounts for accuracy and address overpayments, underpayments, or non-payments
Resolve billing issues and respond to insurance carriers and patient inquiries via phone, fax, or mail
Process daily mail including payments, discrepancies, charge errors, and correspondence
Manage credit balances following established procedures
Compile and submit medical records and documentation to support reimbursement, appeals, and pre-payment reviews
Collaborate with Coding, Medical Records, and Patient Representatives to verify coding, resolve denials, and handle insurance issues and pre-certifications
Maintain confidentiality and professionalism

Qualifications:

Associate's degree or equivalent from a two-year college or relevant experience (2-3 years) or equivalent combination
Strong organizational, communication, problem-solving, and multitasking skills
Proficiency in computer applications including word processing, email, and 10-key by touch

Benefits include a meaningful impact by supporting patients and families, a collaborative environment, growth opportunities through ongoing training, mission-driven culture, no nights/weekends/holidays, and a comprehensive benefits package.

This role is well suited for detail-oriented and analytical professionals passionate about contributing to quality patient care in a healthcare setting.