The CBO Insurance Senior Specialist is responsible for resolving complex accounts efficiently, serving as a subject matter resource, coaching team members on account resolution workflows, and assisting with team management. This role confirms accuracy and completeness of patient financial, insurance, and demographic information to ensure compliant claims are sent to payers. The Specialist independently resolves complex diagnostic accounts and identifies opportunities for performance improvement including workflow, education, process enhancements, and patient satisfaction. They perform quality validations and provide continuous education and feedback to a multi-disciplinary team to manage care costs and provide timely, accurate information to payers.
Henry Ford Health partners on health journeys across Michigan and offers a full continuum of services from primary and specialty care to health insurance, home health, virtual care, pharmacy, and more. Based in Detroit, Henry Ford is a respected academic medical center with multiple hospitals and clinics.
- High school diploma or equivalent required
- 5+ years of experience in revenue cycle/CBO required
- Extensive revenue cycle process improvement experience required
- Prior experience in healthcare revenue cycle position required
- Billing/coding certificate preferred
- College coursework in accounting, business, or healthcare administration preferred
- Intermediate knowledge of Microsoft suite products preferred
- Comprehensive health plans including consumer-driven, PPO, and HMO options
- Dental and eye care coverage
- Tuition assistance
- Family forming benefits
- Discounts on various businesses
- Support for physical, emotional, social, financial, and spiritual well-being
- Note: Contingent status employees are not eligible for benefits
Location
Detroit, Michigan, US
Employment Type
Full-time
Experience Level
Senior
Remote work allowed
No
Posted
1 month ago