Patient Accounts Representative

Medical Associates Clinic is hiring a Patient Accounts Representative to join the Business Office team! This position is responsible for the collection of delinquent patient accounts and counseling patients. Previous collection or credit counseling experience is preferred, in addition to customer service experience in an office setting.

You will interview patients to arrange methods of payment or extensions of credit, evaluate patients' financial status and credit history, and determine payment based on patient's ability to pay according to clinic policy. You will identify and resolve patient billing questions and complaints, and review accounts for possible assignment to collection agency, making recommendations to the Manager of Patient Accounts and preparing information for collection agency.

This role requires outstanding communication skills and the ability to handle difficult conversations with tact and empathy. You should be comfortable navigating multiple computer systems, enjoy working autonomously and with a team, and be professional, responsible, and trusted to get things done.

Schedule is full time, Monday - Friday, between 7:00am and 5:00pm. This is a fully in-office position working on both East and West Campuses.