Patient Account Representative

Liberty Resources is seeking a Patient Account Representative to support our Revenue Cycle Billing Team.

Our employees are passionate about the services they provide and uphold corporate values of excellence and staff support. We offer high quality, integrated, community-based services that meet the evolving needs of our communities. We are committed to building a diverse workforce valuing contributions of all team members and recognizing cultural beliefs, values, traditions, language preferences, and health practices as they apply to providing positive health outcomes.

Benefits include competitive compensation and paid time off, medical/dental/vision coverage, 401(k) plan, continuing education opportunities, PSLF eligibility, a collaborative and supportive team atmosphere, and a family-friendly workplace.

As a Patient Account Representative, your responsibilities include managing inbound and outbound calls to discuss patient balances, explaining statements, negotiating payment options, collecting and processing payments, reviewing and processing sliding scale applications, negotiating payment plans and financial assistance, handling customer service issues and complaints, documenting patient communication and agreements, maintaining reports and reconciliations, applying payments to accounts, and ensuring patients understand their statements.

Qualifications:

• Associate's degree preferred, or medical billing and collections training courses; high school diploma or equivalent required
• Experience working in a medical office setting
• Strong problem-solving and real-time issue review skills
• NextGen EHR experience preferred but not required
• Excellent communication and organizational skills, initiative, and self-direction
• Proficient in data entry, word processing, database management, and spreadsheets (Microsoft Office)
• Strong working knowledge of medical terminology

Pay rate: $23-$25 per hour

Liberty Resources is an equal opportunity employer committed to diversity and inclusion. We provide equal employment opportunities regardless of race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, disability, parental status, housing status, source of income, or military status according to applicable laws.

Welcome to Wholehearted Health!