Medical Billing and Collections Specialist

Kidzcare Pediatrics is hiring an Account Services Coordinator to join our team in Athens, TN. In this role, you'll play a key part in keeping our patient accounts running smoothly — posting insurance payments, resolving claim issues, and supporting families with their billing questions. If you're detail-oriented, organized, and enjoy working with both numbers and people, we'd love to hear from you.

• Post insurance claim payments accurately and in a timely manner
• Review and follow up on accounts receivable balances
• Work insurance denials and take appropriate action to resolve outstanding claims
• Verify patient insurance eligibility and benefits
• Collect and post patient payments
• Assist with patient statements, payment arrangements, and debt collection efforts
• Communicate professionally with patients regarding balances, insurance questions, and payment concerns
• Accurately update patient demographic, insurance, and billing information in the EMR
• Review accounts for accuracy and identify issues that may delay payment
• Work with insurance companies to resolve claim, eligibility, and payment issues
• Maintain confidentiality of patient information and follow HIPAA guidelines
• Partner with team members to ensure patient accounts are handled accurately and efficiently
• Perform other duties as assigned

What We Are Looking For:

Required:

• High School Diploma or GED
• Strong attention to detail and accuracy
• Ability to communicate effectively with patients, insurance companies, providers, and co-workers
• Reliability, professionalism, and responsiveness to patients, families, and team members
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
• Valid driver's license and reliable transportation

Preferred:

• Medical billing, insurance, collections, or front desk experience
• Experience with insurance eligibility verification and claim follow-up
• Knowledge of accounts receivable and insurance denials

What We Offer:

• Competitive pay
• Medical, dental, and vision insurance
• Generous paid time off
• Paid holidays
• 401(k)
• Continuing education
• Flexible schedule

We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.