CHC Solutions, Inc. provides medical supplies with a focus on outstanding customer service. The Documentation Specialist will join a team ensuring patients receive prescribed medical supplies by verifying insurance documentation and facilitating billing.

Responsibilities include:

Demonstrating professionalism and commitment to exceptional customer service
Following established workflows for timely account follow-up
Communicating with patients, physician offices, and internal teams to obtain required insurance billing documentation
Researching and resolving documentation discrepancies
Collaborating with sales representatives and internal teams on documentation issues
Ensuring timely filing deadlines are met for billable orders
Responding promptly to customer inquiries
Maintaining compliance with company policies and government regulations

Qualifications:

Demonstrated ability to provide exceptional customer service
Strong problem-solving and critical thinking skills
Professional and clear communication skills, both verbal and written
Ability to manage multiple tasks and meet deadlines
Working knowledge of Microsoft Office applications

Benefits:

Competitive salary
Generous paid time off (for full-time employees)
Health, dental, and vision insurance
Life, AD&D, and long-term disability coverage
Opportunities for career growth in healthcare
Inclusive workplace, equal opportunity employer