AdvancedHEALTH specializes in medical billing services, accounts receivable, and information management for medical practices. The Patient Biller is responsible for answering calls and fielding billing questions in a fast-paced medical billing environment.
Responsibilities include:
- Answer incoming patient and provider phone calls in a professional and courteous manner
- Respond to billing-related questions, including charges, payments, insurance coverage, and account balances
- Document patient interactions and billing updates in the billing system
- Assist patients with payment options, account resolutions, and billing discrepancies
- Verify patient insurance and demographic information as needed
- Follow up on outstanding inquiries and unresolved billing issues
- Maintain HIPAA and patient confidentiality standards
- Collaborate with coding, insurance, and clinical staff to resolve billing concerns
- Meet quality, productivity, and customer service standards
- Process payments, update records, and handle insurance information accurately
- Perform other assigned duties
Requirements & Qualifications
- High school diploma or equivalent
- 1-3 years of experience in medical billing preferred
- Strong knowledge of medical billing and coding practices
- Familiarity with ICD-10, CPT, and HCPCS
- Strong insurance knowledge
- Proficiency with computer systems, electronic health records (EHR), and Microsoft Office
- Ability to handle high call volumes and multitask effectively
- Strong analytical, critical thinking, and organizational skills
- Excellent phone and computer skills
- Ability to work independently and make decisions
- Strong interpersonal, conflict resolution, and communication skills
- Attention to detail and ability to meet deadlines
- Ability to maintain sensitive information confidentially
- Knowledge of HIPAA and OSHA standards
- Ability to train staff and write protocols and training materials
Benefits & Perks
- Medical, dental, and vision insurance
- Health savings account
- Flexible spending for child care
- Paid life insurance of $50,000
- Paid long-term disability insurance
- Voluntary life insurance
- Voluntary short-term disability
- Aflac policy options
- 401(k) with company contribution
- Generous paid time off
Location
Tennessee, US
Employment Type
Full-time
Experience Level
Entry Level
Remote work allowed
No
Posted
1 month ago