Sessions Health is seeking an Insurance Billing & Customer Success Specialist to support mental health providers by troubleshooting insurance billing workflows within its EHR platform.
This role focuses primarily on insurance billing support, including claims, ERA posting, enrollments, and clearinghouse processes. In addition to billing expertise, the specialist will lead live support calls, demos, and virtual trainings, while also providing customer support as needed to ensure a smooth client experience.
The position is ideal for someone who enjoys helping others, communicates clearly and empathetically, and thrives in a fast-paced startup environment.
- 3+ years of experience with insurance billing and medical coding
- Behavioral health billing experience preferred
- Experience with Electronic Health Record (EHR) systems
- Experience in customer support or customer success, ideally in a startup environment
- Bachelor’s degree in Health Administration, Accounting, Finance, Information Systems, Psychology, or a related field preferred
- Experience working with mental health or behavioral health providers preferred
- Familiarity with Claim.MD clearinghouse system is a plus
- Strong knowledge of HIPAA and healthcare compliance standards
- Comfortable using virtual support tools such as Google Meet, Zoom, and ticketing systems
- Flexible work schedule
- Fully remote work environment
- Generous PTO and paid federal holidays
- Comprehensive health, dental, and vision coverage
- Disability insurance
- 401(k) match
- Potential performance bonuses
Location
N/A
Employment Type
Full-time
Experience Level
Intermediate Level
Salary Range
$45,000 - $65,000
Remote work allowed
Yes
Posted
1 week ago